We want you to love your artwork. Because each print is made to order, the following applies:
Damaged or defective items. If your artwork arrives damaged or has a manufacturing defect, we’ll replace it at no cost. Contact us at [email protected] within 48 hours of delivery with your order number and photos of the damage and packaging.

Returns. For non-damaged items, returns may be requested within 7 days of delivery. Because prints are custom-produced, made-to-order prints are final sale except in the case of damage or defect. Returned items must be in original condition and packaging.

Non-returnable items. Custom/commissioned pieces, gift cards, and workshop/tour bookings are non-refundable.

Refunds. Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return.

Original shipping charges are non-refundable unless the return is due to our error.

How to start a return. Email [email protected] with your order number and reason. We’ll provide return instructions. Please don’t send items back without contacting us first.

Workshops & tours. ICON Adventures workshop and tour bookings have a separate cancellation policy: see https://ryansmithfineart.com/terms-and-conditions for more details.